Facilitation Tools: Systematic Problem Solving

This facilitation tool is for solving big, seemingly intractable problems. Systematic Problem Solving provides a structured approach to identifying and solving a problem. It can be used with many of the previous facilitation tools discussed in this series. 

The Process

1. Problem Statement 
   It is important to have the group identify the problem. Get the group to write the issue down in a few concise sentences, this will help in the following steps.
2. Goal Statement
   Involve the group in the same way as in the previous step. Have them create a brief description of the ideal situation, the issue having been resolved.
3. Problem Analysis
   Ask participants to analyse the issue and its causes. The process tool Root Cause Analysis will help the group do this.
4. Identify and Evaluate Potential Solutions
   Use Brainstorming to generate a large volume of ideas and the have participants decide which ideas should be taken forward by either using Priority Setting or Multi-Voting
5. Create an Action Plan
   Get the group to create a step-by-step plan of how the solution will be executed. Ensure specific goals and deadlines are outlined.
6. Troubleshooting
   Use the Troubleshooting process tool to identify what problems may prevent the successful completion of the action plan, and ask the group to incorporate contingency measures into their action plan.

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