This facilitation tool is for solving big, seemingly intractable problems. Systematic Problem Solving provides a structured approach to identifying and solving a problem. It can be used with many of the previous facilitation tools discussed in this series.
- Problem Statement
It is important to have the group identify the problem. Get the group to write the issue down in a few concise sentences, this will help in the following steps.
- Goal Statement
Involve the group in the same way as in the previous step. Have them create a brief description of the ideal situation, the issue having been resolved.
- Problem Analysis
Ask participants to analyse the issue and its causes. The process tool Root Cause Analysis will help the group do this.
- Identify and Evaluate Potential Solutions
Use Brainstorming to generate a large volume of ideas and the have participants decide which ideas should be taken forward by either using Priority Setting or Multi-Voting
- Create an Action Plan
Get the group to create a step-by-step plan of how the solution will be executed. Ensure specific goals and deadlines are outlined.
Use the Troubleshooting process tool to identify what problems may prevent the successful completion of the action plan, and ask the group to incorporate contingency measures into their action plan.